99Oranges provide a range of IT solutions to Communication Service Providers who in today’s world are faced with constantly changing business landscape and rapid technological developments.

IT Applications

Our IT applications offerings cover the entire gamut of eTOM Operations map in both wired and wireless areas. We bring expertise in various technology domains including BSS and OSS. With our capabilities in enterprise application integration (EAI), we can reduce cycle time and provide superior customer service, while solving complex migration and system integration (SI) issues. Our deliveries span a wide range of telecommunications business including Fulfillment (L2C), Assurance (T2R), Customer Care and Billing.

Application Development: End-to-end development – of both bespoke and COTS products – from requirement analysis to deployment and rollout.
Application Maintenance and Enhancement
Application Support: First, second, third line support and on-call support
Application Integration, Migration and Transformation: Replacing, migrating and integrating legacy or bespoke systems with COTS products.
Application Management: Complete ownership of the outsourced suite of applications as per the agreed scope. This typically involves.

  • Proactive risk & scope change management
  • Transition management
  • Project management
  • Quality management
  • SLA management
  • Configuration management
  • Build management

 

Portal Solutions

The cost savings that portals bring while adding a lot of value to business is not hidden from business managers. Some of our portal solution areas include

  • Web services integration using SOAP
  • CRM (e.g. Siebel) integration using SOAP
  • Asynchronous integration using Message Queues
  • Content Management System (CMS) integration

 

Business Intelligence

Today’s business managers need access to factual information spread across heterogeneous platforms on a real time basis in order to anticipate changes and make proactive decisions. We provide a range of business intelligence, data warehousing, CRM analytics and data-quality solutions including

  • Data modeling
  • ETL design
  • Tool evaluation
  • Building of data marts and web marts
  • Development of BI portals accessible over the internet, intranet and/ or extranet

 

Other BI Services

Data Management & Quality

  • Identifying and recovering stranded assets in inventory
  • Detecting unbilled circuits and/or services and aligning them with billing

 

Database Architecture & Modeling

  • Data model development (Star Schema, Snowflake Schema)
  • Database performance audits, tuning and improvements
  • Development of metadata repository

 

BI solutions include the below set of reports

  • Customer segmentation reports
  • Revenue and billing management reports
  • Campaign optimization reports
  • Products, services, and offerings reports
  • Churn management reports
  • Corporate performance reports

 

Business Process Management (BPM) solutions

Business process management provides governance of a business’ process environment to improve agility and operational performance. Our business process management delivery portfolio spans

  • process reengineering
  • process transformation
  • process automation
  • process analytics
  • process discovery and design
  • process modeling and simulation
  • process analysis
  • Benchmarking with respect to open-industry standards and frameworks such as eTOM, ITIL, NGOSS, SID, etc.

 

Testing

No development is complete until it is fully tested. The end-to-end testing services spans across most of the lifecycle. Our offerings include

  • Component testing
  • Unit testing
  • System/Functional testing
  • Integration testing
  • System Integration testing
  • System Acceptance testing
  • Operations Readiness testing
  • Go-Live testing
  • Software and system testing
  • COTS testing
  • Web portal testing
  • Performance testing